POLICY AGREEMENT

1. Agreement: These are the terms and conditions which govern your use of our website www.Sereneserenitymassage.com and any of our social media platforms. These terms create a legally binding agreement between you and us. By accessing or using the Service, Website and Social Media platforms you accept these terms and conditions and agree to use the Service, Website and Social Media platforms in accordance with these Terms. As a user of the Service, you agree to provide us with complete and accurate information and to update such information to keep it accurate, current and complete. You understand that any personal information you provide will be treated in accordance with Serene Serenity privacy and GDPR policy.

1. Authority: As a condition of your use of the Service, Website and Social Media, you warrant that you are aged 18 or over and have the right, authority and capacity to enter into these terms or, if you are aged between 13 and 17, you have obtained the consent of your parent or legal guardian. If you are aged less than 13 you are prohibited from using the Service, Website and Social Media.

1. Health Screening: Our service is all about promoting our client’s wellbeing and health, with this in mind all users of our service agree to provide complete, up to date and accurate information. This assures that there are no contraindications to treatment. In turn keeping you safe and honouring our duty of care.

1. Online Consent: Our online signature creates a legally binding contract that states the information you have provided refers to you and is recorded accurately to the best of your ability. Your signature signifies consent for your chosen treatment and that you have the authority and capacity to enter into these terms.

1. Privacy: We hold privacy and confidentiality in the highest regard which is why we utilise all the up-to-date security measures to maintain online security. Rest assured your personal information will be treated in accordance with Serene Serenity privacy policy.

Website Visitors:

Like most website operators, Serene Serenity collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Serene Serenity’ purpose in collecting non-personally identifying information is to better understand how Serene Serenity’ visitors use its website. From time to time, Serene Serenity may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website. Serene Serenity may  also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on sereneserenitymassage.com blogs/sites. Serene Serenity only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that commenter IP addresses and email addresses are visible and disclosed to the administrators of the blog/site where the comment was left.

Gathering of Personally-Identifying Information: Certain visitors to Serene Serenity’ websites choose to interact with Serene Serenity in ways that require Serene Serenity to gather personally-identifying information. The amount and type of information that Serene Serenity gathers depends on the nature of the interaction. For example, we ask visitors who sign up at sereneserenitymassage.com to provide a username and email address. Those who engage in transactions with Serene Serenity are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Serene Serenity collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Serene Serenity. Serene Serenity does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Aggregated Statistics:

Serene Serenity may collect statistics about the behaviour of visitors to its websites. Serene Serenity may display this information publicly or provide it to others. However, Serene Serenity does not disclose personally-identifying information other than as described below.

Protection of Certain Personally-Identifying Information:

Serene Serenity discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (a) need to know that information in order to process it on Serene Serenity behalf or to provide services available at Serene Serenity websites, and (b) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Serene Serenity websites, you consent to the transfer of such information to them. Serene Serenity will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Serene Serenity discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Serene Serenity believes in good faith that disclosure is reasonably necessary to protect the property or rights of Serene Serenity, third parties or the public at large. If you are a registered user of an Serene Serenity website and have supplied your email address, Serene Serenity may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Serene Serenity and our products. If you send us a request (for example via email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Serene Serenity takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

Cookies:

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Serene Serenity uses cookies to help Serene Serenity identify and track visitors, their usage of Serene Serenity website, and their website access preferences. Serene Serenity visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Serene Serenity websites, with the drawback that certain features of Serene Serenity websites may not function properly without the aid of cookies.

Business Transfers:

If Serene Serenity, or substantially all of its assets, were acquired, or in the unlikely event that Serene Serenity goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Serene Serenity may continue to use your personal information as set forth in this policy.

Ads:

Ads appearing on any of our websites may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognise your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by Serene Serenity and does not cover the use of cookies by any advertisers.

Privacy Policy Changes:

Although most changes are likely to be minor, Serene Serenity may change its Privacy Policy from time to time, and in Serene Serenity’ sole discretion. Serene Serenity encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

1. Your Information: You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information or would like to exercise the right to rectify, restrict, oppose, or erase, please email us at sereneserenityathome@gmail,com

1. Cancellation: We understand that life can be hectic and arrangements can change at the drop of a hat, which is why we try to be as accommodating as possible. We will do our best to reschedule your treatment and fit in with your new schedule, we just need you to provide us with 24hr notice.

• 100% refund 24 hours notice on bookings paid in full 
• deposit are non-refundable
• Refunds will be made within 14 days of cancellation

1. Contact Us: We encourage you to contact us if you have general questions or concerns about this Privacy Policy or the way in which we handle your personal data. Please do get in touch by sending an email to: sereneserenityathome@gmail.com
2. Coronavirus 2019 policy and procedure

1. Therapist health checks
2. In order to safeguard against the transmission of Covid-19, all Serene Serenity will be recording their personal temperature, resting heart rate, lung function and sense of taste and smell in Accordance with the NHS. Testing all of the above can be an indicator of whether or not a person has contracted the virus. We have baseline recordings and will be tested daily, to provide insights of potential symptoms and nullify any risk of transmission.
3. Client Health Checks
4. We require all clients (and anyone in your household) to make sure you have been symptom free for at least 14 days at the time of the treatment. This includes being clear of a tickly throat, a coughs, sneezing episodes, a high temperature or loss of taste or smell.

1. Treatment system
2. Before the treatment begins, our therapist will be sanitising all equipment and local surfaces in the near vicinity. This will include the use of antibacterial sprays, universal wipes and paper roll. These measures will also be carried out at the end of your treatment, in which all the disposables will be left in a biodegradable plastic bag for you to add any other waste.
3. Appointment duration increase
4. By virtue of the treatment system process, your appointment will be approximately 10 minutes longer in duration.
5.  Use of PPE
6. All our therapists can wear both of the above in accordance with government guidelines and client requests